BodyLove Pilates
BodyLove Pilates
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  • About Us
  • The BoLo Method
  • Meet the Team
  • Class Types | Schedules
  • FAQs | Studio Policy
  • Careers
  • More
    • Home | Contact Us
    • About Us
    • The BoLo Method
    • Meet the Team
    • Class Types | Schedules
    • FAQs | Studio Policy
    • Careers
  • Home | Contact Us
  • About Us
  • The BoLo Method
  • Meet the Team
  • Class Types | Schedules
  • FAQs | Studio Policy
  • Careers

Ask us anything

What is Pilates?

Originally known as ‘Contrology’, Pilates was conceived to rehabilitate wounded soldiers during World War I. Till date, it is still practised as a post-rehab solution, while many do Pilates regularly to prevent injuries. 


Pilates helps to: 

1. Improved posture 

2. Increased facility 

3. Better balance 

4. Strength core & stretch tight muscles 

5. Improvements in other workouts 

6. Better mind & health awareness 

How different is Reformer Pilates to Mat Pilates?

Reformer Pilates and Mat Pilates both provide similar benefits, however the amount of resistance and tension can be regulated with the use of a reformer. 

The resistance created by the pulley and spring system provides a more challenging strength and endurance workout compared to Mat Pilates. As such, it produces quicker results to the arms, legs, abdominal muscles and even for your bum. 

Am I suitable for Reformer Pilates?

The Reformer might look intimidating and daunting, but it is actually a simple piece of exercise equipment. However, the workouts are required to be performed properly, with the correct technique, focus and precision which our instructors will provide you guidance to ensure safe and effective applications. 

Will I lose weight from doing Pilates?

Pilates can be a positive addition to your overall weight loss plan. As it strengthens, tones and builds muscle mass, it accelerates the body’s metabolic rate, aiding in weight loss (complementing with cardio). With stronger muscles, it metabolises fat more effectively compared to weak muscles.  We would recommend doing cardio workouts coupled with strength training (eg: Pilates) and a balanced diet to achieve weight loss healthily. 

What class should I start with?

We offer a variety of classes that suits everyone. If you are new to our studio, we recommend starting with Align . Sculpt . Core (ASC) — our signature class offers the fundamentals of Reformer Pilates. Complete at least 3 sessions Align . Sculpt . Core (ASC) and we would recommend you to progress forward to next level of classes like Arms . Abs . Bum (AAB), Jump . Sculpt . Burn (JSB) and Reformer Tower Flow (Intermediate). 

How do I book a class?

You can book a class using BoLo Pilates studio app from your iPhone App Store or Android Play Store. Once logged in, you will be able to book your classes, manage your account details, view history and even make purchases. 

What do I need to know prior to my first class?

Kindly arrive 15 minutes before your first class to get changed and ready.  New clients are required to fill up an Indemnity and Waiver form via BoLo App when you log into their profile.  New clients are required to fill up an e-registration form and disclose any injuries or medical conditions for our acknowledgement. We will then be able to assess your condition and advise on the class suitability or modify the workout to your needs. 


What should I wear for class?

We would recommend comfortable or form-fitting clothes that allow our instructors to assess your body alignment. Grip socks are mandatory for safety reasons, and are available for sale at our studio. 

How do I book a Private Class?

Please WhatsApp us at +65 89099767. An instructor will be arranged based on your preferred days, timing and assess your physical conditions. You may then purchase a Private Class package after details have been finalised. 

Should I book private classes?

We encourage clients who falls under any of the categories below to join private classes before advancing to group classes: 

  • Pre/Post Natal 
  • Mobility difficulties 
  • History of orthopaedic surgeries 
  • Existing or past injuries that affects your mobility 
  • Mid to severe Scoliosis 

Please contact us via +65 89099767 for our advice.

How many students are there per class?

Our small group classes permit our instructors to focus and assist each individuals.  To be in line with Covid measures, we only allow 5 per class excluding instructor. *Please always check for latest Covid-19 Advisory Safe Distancing Measures.

Studio Policy

Any mandatory requirement to attend classes?

*Fully Vaccinated including 3rd shot (booster) are required.  Please show us your TT safe-entry upon checked in.  


Minimum age for group classes is 17 years old.  For clients younger than 17 and elderly clients, we advise going for our Private classes.

*Disclaimer: For clients below 17 years old, parent accompaniment is required for a minor to the first class. 

When does your booking window open?

We are open for booking daily for classes 14 days in advance. For example: if you intend to book classes on 1st February, the class will be available for booking on 18th January.  Booking window closes 12 hours before the class commences.

Can I attend any classes if I’m pregnant?

If you have been practicing Pilates before your pregnancy, we welcome you to join our *Pre-Natal Private Class* even during your first trimester! Otherwise, we would strongly recommend you to start during your second trimester for safety reasons. Kindly seek approval from your gynaecologist before joining a class. 

Can I join your Reformer Pilates group class if I’ve just given birth?

We would advise clients to join our Reformer Pilates classes after a minimum of 6 weeks from delivery. However, do get your doctor’s approval before joining as everyone’s recovery period differs. Feel free to check with us on class suitability for new mommies! 

Can I still do Pilates if I have an injury?

Our instructors will assess your medical conditions based on your registration form and may ask for a medical certification from your physician if necessary. 

We would recommend private classes during your initial stage of recovery, as it allows one-on-one undivided attention and group classes tend to involve a full body workout which may be challenging for the injured client and the instructor. 

Cancellation Policy

We know that plans change and in the event if you need to cancel your booking, kindly do so at least 24 hours in advance.  You may cancel via our BoLo app or write in to info@bodylovepilates.sg.  If you are unable to cancel your booking within the required time frame, unfortunately there will be a deduction of one (1) class to your account, as we want to give the wait-listers a chance to join as well. 


For private classes, please inform us via email info@bodylovepilates.sg or WhatsApp +65 89099767.

Latecomers Policy

At BoLo Pilates, we have a firm NO latecomers policy. All students are advised to arrive 10 minutes early before class. Studio doors close when class commences. Unfortunately, your booking will be considered as ‘No Show’ and a class will be deducted the same way as the cancellation policy. 

Can you cancel my ClassPass booking for me?

Unfortunately, as ClassPass is a third-party platform provider, you will need to contact ClassPass directly as we do not hold access to their members’ accounts. To contact ClassPass’s support: classpass.com/contact.

Class Packs Validity

Our class packs are usually valid for 3, 6 and 9 months. Expiry dates are strictly enforced, however, remaining sessions will be carried forward should you purchase a new class pack. 

Extension Policy

Classes that are not expired can be extended based on medical/travel reasons. If you are travelling (more than 7 days) or unfit for exercise for an extended period of time, kindly furnish us the travel proof or your doctor’s letter to be considered for package extension. 

Your package may be extended for the length of time of which you were away or unfit for exercise.  For other reasons, a $50 extension fee capped at for 1 month extension will be charged, regardless of the number of classes left in your package. Kindly note that you are only allowed one extension per package. 


All extensions subject to approval on a case-by-case basis and are strictly not applicable to any promotions, offers, limited time packages, or otherwise determined by the management of BoLo Pilates. 

What if I’m on a waitlist?

Feel free to register for our waitlist if our class is full! You will be notified via push notifications and if there are available spots, the waitlist are notified of the free space. The first client to book space gets the spot.  Kindly only join the waitlist if you are certain that you can turn up for the class as our class slots are limited.  


Do note, a new booking that comes in will also get the choice to book in while you maybe still considering to book in the available slot during your waitlist period.  ***Do look out for the push notifications on your mobile phone or email.  Please enable the option for push notifications when you register your account with us.


Will I be notified via email or push notification when a space becomes free?

- If you are a Member App user (ie. if ever logged into the app at any stage before), you will only get a Push Notification and no email

- If you have never logged into the Member App before, you will get an email advising that a spot has become available.

How do I purchase a package?

Select a class from our schedule, then sign up or log into your account to make your purchases! 


For private classes, visit our Private Session Form to fill in the enquiry form.  We will then match you with an instructor based on your preferred days, times and physical conditions. Please do not purchase a Private class package before being matched to an instructor.  

Is my package shareable?

To ensure your growth to be consistent, we encourage each member to have their own package. 

Am I able to use my package at any studio location?

Of course! Your package entitles you to book into group classes at Upper Thomson Studio.

What happens when my booked class has been cancelled by the studio?

In the event should we cancel the class, no fees will be charged and your credit will revert to your account. BoLo Pilates Studio reserves the right to cancel a class due to low registration, inclement weather, instructor illness, or any other reason.

Payment and Refund Policy

Do you accept cash payments?

We advocate the cashless systems, and only accept payment through Stripe via BoLo Pilates App or PayNow/PayLah. Kindly contact us for our UEN PayNow QR code. 

Refund Policy

We don’t offer refunds or extensions on any expired package purchases. But under certain circumstances, refunds may be considered on a case-by-case basis with supporting documents. 

Feel free to reach out to us for recommendations, we are more than happy to advise the best classes to your requirements! :) 

STUDIO AMENITIES

What amenities do you offer?

Shelving storages are provided at our studios.. 

Upper Thomson Studio is equipped with toilets, showers and a changing room. Unfortunately, towels are not available, kindly bring your own towels. . 

Any refreshments provided?

Water dispenser is available for your complimentary usage while attending classes at our Studio. However, cups are not provided. Please bring along your own water bottle to hydrate yourself.

Do you sell Pilates gear?

Grip socks will be available for sale in our studio, if you need one or had forgotten to bring one along! 

Covid-19 Health and Safety Notice

CHECK-IN

BoLo Pilates is committed to our clients’ well-being and peace of mind. Below follows the list of safety guidelines to keep our studio a safe and worry-free environment for everyone. 


All clients are required to adhere to SafeEntry guidelines and disinfect upon entering the studio. 

● Safe Entry Check-In are required at all times

● Fully Vaccinated (3rd Shot/Booster inclusion)

● Temperatures above 37.5°C will be turned away. Notable symptoms include: coughing, sneezing, breathlessness, and runny nose. 

● Your credit will be refunded, and please seek a doctor and obtain an official medical certificate. 

CLASSES

Safe distancing of 2 metres between each client at all times. 

  • Staff & Instructors are to wear masks at all times. 
  • Clients are to wear masks at all times.  NO inter-mingling or cross-interaction.
  • All equipment to be wiped down, sanitisers will be provided and the studio will be disinfected after each session, props included. 

SHOWER

Common area - shower facilities will be available. 

STUDIO

Increased frequency of sanitising high-touch points. 

  • Total studio capacity will be limited at 10 people maximum.
  • Refrain from socialising before/after classes. 
  • Water dispenser will be provided and please bring your own bottles. 

What You Can Do

If you are linked to a known COVID-19 cluster (or been in close contact with individuals in the cluster), please REFRAIN from taking classes for at least 14 days. If you feel unwell, or experience any respiratory symptoms, please refrain from attending classes until you are fully recovered and tested ART or PCR Swab Test Negative.


During this period, credits will not be deducted for late cancellation due to health reasons upon presenting a Medical Certification. A copy of your Medical Certificate is required for us to return your class credit. 


An extra measure of precaution to COVID-19, we will also freeze your package for 2 weeks, unless you have been cleared by the doctor. Your package will be released after 2 weeks and we will extend the number of days it was frozen for.


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