Privacy Policy

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Document: Privacy Policy

Effective Date: March 2026

Last Updated: March 2026

Version: 1.0

1. About This Policy

BodyLove Pilates LLP ("we", "us", "our") is committed to protecting the personal data of our clients and contacts in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This policy explains how we collect, use, disclose, and protect your personal data.

2. What Data We Collect

We may collect the following personal data:

•  Full name, contact number, and email address

•  Date of birth (for age verification and health screening)

•  Health and physical information relevant to your Pilates practice (e.g. injuries, pre-existing conditions, pregnancy status)

•  Payment information (processed via third-party payment providers)

•  Class attendance and booking history

•  Communications you send to us (e.g. via email, WhatsApp, or our booking platform)

3. Why We Collect It

We collect and use your personal data to:

•  Process bookings and manage your account

•  Tailor your Pilates sessions safely to your physical condition

•  Send class reminders, booking confirmations, and administrative notices

•  Send you promotional offers and studio updates (only with your consent)

•  Comply with applicable laws and regulations

4. Who We Share It With

We do not sell your personal data. We may share it with:

•  Our booking and scheduling platform provider

•  Payment processing providers

•  Government or regulatory authorities, if required by law

All third-party providers are required to protect your data in a manner consistent with this policy.

5. How Long We Keep It

We retain your personal data for as long as necessary to fulfil the purposes above, or as required by law. If you close your account or cease to be a client, we will retain data for up to 3 years for record-keeping purposes, after which it will be securely deleted.

6. Your Rights

Under the PDPA, you have the right to:

•  Access your personal data held by us

•  Correct any inaccurate or incomplete data

•  Withdraw consent for marketing communications at any time

•  Request deletion of data we no longer have a legitimate basis to hold

To exercise any of these rights, contact us at: bolopilates@gmail.com

We will respond within 10 business days.

7. Marketing Communications

We will only send you promotional messages if you have opted in. You may withdraw consent at any time by replying "unsubscribe" to any email or contacting us directly. Withdrawal of marketing consent does not affect our ability to send you transactional or administrative messages related to your bookings.

8. Data Security

We take reasonable security measures to protect your personal data from unauthorised access, disclosure, or loss. Access to client data is restricted to authorised personnel only.

9. Cookies

If you use our website, we may use cookies to improve your browsing experience. You may disable cookies in your browser settings; this will not affect your ability to make bookings.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Us

BodyLove Pilates LLP

93 Soo Chow Walk #02-01 Singapore 575386

bolopilates@gmail.com

+65 89099767

+65 8750 6800